FAQ
Frequently Asked Questions (FAQ)
Welcome to Metire’ FAQ section! We’ve compiled answers to commonly asked questions to provide you with quick and helpful information about our store, products, and services.
GENERAL QUESTIONS
Q: What is Metire?
A: Metire is an online store specializing in premium cardigan sweaters and stylish sweaters. Our collection features high-quality, fashionable sweaters designed for comfort, warmth, and durability—ensuring you look and feel your best every day.
Q: What materials are your sweaters made from?
A: Our sweaters are crafted from premium materials, including soft cotton blends, cozy wool, and high-quality synthetic fibers. We prioritize comfort, durability, and luxury, so you get the perfect mix of style and function.
Q: How can I contact Metire’ customer support?
A: You can reach out to our customer support team by visiting the “Contact Us” section on our website or emailing us at Support@Metire.shop. We’re always happy to assist you!
ORDERING AND SHIPPING
Q: How do I place an order on Metire?
A: Simply browse our website, select the cardigan or stylish sweater you’d like to purchase, and proceed to checkout. Follow the instructions to complete your order.
Q: When will my order be shipped?
Transit Time: Orders will typically arrive within 5 to 8 business days (Monday to Friday).
Handling Time: Orders are processed and prepared for shipment within 1 to 3 business days (Monday to Friday).
Order Cut-Off Time: Orders placed after 4:00 PM (GMT-05:00, Eastern Standard Time) will be processed the following business day.
Total Delivery Time: The total delivery time, including both handling and transit time, is typically 6 to 11 business days (Monday to Friday).
Q: What are the shipping costs?
A: We charge a flat $5.00 shipping fee for all orders shipped via FedEx.
Q: Can I track my order?
A: Yes! You can track your order through the “Track Your Order” page on our website. This page provides up-to-date tracking details for your purchase.
bQ: What payment methods does Metire accept?
A: We accept the following payment methods:
Credit and Debit Cards:
- Venmo
- Paypal
RETURNS AND EXCHANGES
Q: What is Metire’ return policy?
A: We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order. Visit our Return Policy page for more details.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our customer support team via the “Contact Us” page or email us at Support@Metire.shop.
Contact Information
Business Name: Metire
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday To Friday)
Business Contact: +1(775)986-5200
Email: support@Metire.Shop
Business Address: 318 West 4th Street, Dayton Ohio 45402, United States